Questions On Outback Orders

How to place an order with us?

We have three easy methods to place an order. A convienient way to get your order placed for you, call or Whatsapp us on 083-287-6001 where our friendly customer service agents will be in touch with you every step of the way!

To place an order on our website, select the item(s) that you wish to purchase and add them to your shopping cart. On the checkout page fill in all your personal information and pay for the order. Make sure to double check the details that you have entered, so that we can update you with the necessary information about your order. 

If you require COD you can order from Takealot here!

What is the cost of shipping?

We only deliver via Courier. Delivery to your door is R99 nationwide. If your order is R450 or more, delivery is free via courier to your door.

What forms of payment do you accept? 

We accept South African EFT/bank transfers, as well as all major debit and credit cards using PayFast.

When will I receive my order? 

It will take 2-5 working days to receive your order depending on when your payment clears, and where you are located. If you're in a rush to receive your order, please use the PayFast payment method.

Do you auto-ship products or offer subscriptions?

NO! We know you will love it and come back and order more on your own, so we do not auto-bill or auto-ship unless you specifically ask us to do so.

How does your refund policy work?

We offer a 90-day unconditional money-back guarantee that will refund you without asking you to return the opened bottle.

If you place an order for more than one product (i.e. whether it be a single item or a bundle), we will request that the balance of the unused product be returned via Post Office before issuing a full refund.Read more

Do you ship internationally?

We do not ship products outside of South Africa.

Questions On Outback Pain Relief Roll On

What is the full list of ingredients in Outback Oil?

The ingredients in Outback Oil are as follows: Eucalyptus Oil (E. Polytractea), Tea Tree Oil (Melaleuca Altemifolia), Olive Oil, and Vanilla.


If this is your first time using Outback Oil, use 3 to 4 times per day over an initial period of at least 7 to 10 days and thereafter on an as needed basis.
For chronic conditions, apply the roll on 3 to 4 times a day over a 21 day period before slowing down usage. 

How do you use Outback Pain Relief Roll On? 

Apply Outback Oil liberally to the affected area(s) and continue to massage it in gently until it has been absorbed through the skin. The appropriate amount of Outback Oil to use on each occasion should be enough so that it massages smoothly and comfortably over the entire area of discomfort. 

Ideal for people of all ages, from young sports enthusiasts to the elderly. We always advise Customers to use the product for at least 21 days as described to feel the full effect. 

How long before I feel results? 

People with light pain can see results within 15 minutes of using our product, while people with mild pain may only experience results after 7 to 10 days. People with severe pain/chronic conditions may only experience relief after 21 days or more.  

The more consistently you use it, the more effective and efficient it will become.You may also reduce the frequency of applications accordingly to maintain relief as a preventative measure.

Is it possible to apply too much?

Using alot of the Outback Oil is not harmful. You can use it as often as you like for as many days as you like. For maximum benefit, it's the type of product you want to use everyday, particularly if you're in acute pain.

However, you could waste it by using too much. Use a little bit, but use it often! A little bit goes a long way.

Questions On Outback Joint Support

What is the full list of ingredients in Outback Joint Support?

The ingredients in Outback Joint Support are as follows: Green Lipped Mussel Powder 500mg per serving. GlycOmega-PLUS™, GREENSHELL™ MUSSEL POWDER (cold-extracted green-lipped mussel extract) used to reduce joint pain and increase joint mobility.


Simply take 1-2 capsules daily (morning or evening).

How long before I feel results? 

It will vary from person to person, you may start to feel a difference after 2 - 8 weeks depending on the individual and the severity of the condition.

Questions On For Jenny Orders

What's the difference between green-lipped mussel powder, and GreenShell?

They are exactly the same thing! In the west, they usually refer to them as green-lipped mussels, while in other parts of the world they are referred to as greenshell mussels. In both cases, it refers to “Perna canaliculus” the mussel that only lives in New Zealand.


The dosage may vary depending on your dog's weight. Please view ourproduct page for more informationunder the "How it works?" tab.

Will it work for my dog's condition?

Green-lipped mussel powder is known to help dogs with all types of inflammation-related joint discomfort issues. After 7 studies, researchers concluded that "the majority of the animal studies assessed indicated that GreenShell™ provided positive effects for the alleviation of mobility-related disorders such as osteoarthritis and degenerative joint disease, etc (1)."

During those studies, green-lipped mussel powder was shown to help with osteoarthritis, joint discomfort, mobility issues, swelling in joints, etc.

Why are we so expensive?

We chose A-grade which is human-grade green-lipped mussel powder. This grade is cold-processed, which means it keeps all of its essential nutrients. A lot of companies go for a lower grade heat-processed green-lipped mussel powder which may be cheaper, however, it has been scientifically proven that during the heated extracting process green-lipped mussel will lose a lot of its nutrients and effectiveness.

On top of that, some green-lipped mussel extract comes in a water base. These extracts won’t be as effective because essential fatty acids will be missing.

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